Our technical support is always by your side

Our team of experts is by your side to address doubts, prevent issues – even the most delicate ones – and remove critical factors, in order to make your work seamless.

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Our mission is your success

We work hard every day to help you reach your goals and we like to think that our figures speak out louder than any words: nothing makes us prouder than our customers’ satisfaction.

Satisfied customers

Richieste telefoniche risolte nella medesima conversazione MailUp

Phone requests resolved in one conversation

Tickets handled in less than one hour

Reliable, quick, flexible

Choose the technical support plan that better fits your needs. Our promise to you includes clear response and resolution times by our best technical teams.

Email Support

The standard support plan that gets the most common issues covered. Get in touch via email – we guarantee we’ll take charge of your request within 8 business hours.

Phone Support

You’d rather talk in person? No problem. Our phone support service streamlines the conversation and slashes intervention times. We’ll take charge of your request within 4 business hours.

Priority Support

Your peace of mind is our priority. Skip the line and get first-class support for any questions or issues. We’ll take charge of your request within 2 business hours.

Custom Support

We’ll build with you the perfect solution, tailored around your specific needs and goals.

We help you reach your goals

Your goals are unique and deserve a tailor-made solution. Our Support team isn’t just there for troubleshooting and quick fixes – its goal is to help you make the most of your platform, with complete confidence and peace of mind.

Problem

Brand X experienced constant delays in transactional SMS transmission and couldn’t access the statistics section inside the platform.

Analysis

Our Support team found out the reason: the customer sent its SMS via API by using a wrong SOAP method.

Solution

First of all, the Support team reactivated the correct SMS transmission. After that, the brand was helped to set up a new transactional method that granted higher performances in the long term.

Results

The improvement is clearly visible. Thanks to the stability of the new solution, the brand could extend an application based on the same system to all its national agencies.

In our own customers' words

Read the voices of our happy customers.

“Immediate and precise answer. Well done Melania.”
Davide Russo – Giuffrè Francis Lefebvre S.p.a.

“Always swift and effective. Well done!”
Cesare Ambrosi – Blue Panorama Airlines

“Excellent service and speedy resolution, even on Christmas Eve. Everything was solved through one email.”
Federico Klausner – Travelglobe

“Kind, professional and quick, as usual. Very much appreciated.”
Cinzia Dicomun – Digicamere

Find the perfect support solution for your needs

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