How can I contact technical support?
I’m not able to use the platform. May I receive assistance?
Can I close my account before the deadline?
I had a platform but it expired. Can I reactivate it?
How much time do I have to renew the platform after the expiry date? Can the platform be idle for a while and be reactivated at a later time?
My platform has been blocked or suspended. How can I reactivate it?
How can my colleagues and I access the platform simultaneously?
What happens if you increase the number of addresses you send emails to?
I would like to send emails faster. What should I do?
How long does it take to activate the features I’ve purchased?
Do I need to activate a separate platform in order to use SMS credits?
How is the price of SMS messages calculated?
Where can I find the renewal options for my platform?
Where can I manage my profile, view invoices, and make new purchases?
- select and change the platform edition
- check your old and new invoices (by clicking Billing > Billing statements)
- buy and pay online for extra administrators and SMS credits
- check the platform expiry date
- edit your personal and billing information
I cannot access my platform. What should I do?
What is my platform ID?
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