• Blog
  • 20 Tips to Improve Your Business Email Etiquette
Susan Saurel
19 November 2019
Reading time: 6 min.

20 Tips to Improve Your Business Email Etiquette

A lot of businesses get done over emails which makes it a great base to connect, exchange ideas and stay updated.

With many employees working with emails, there’s great emphasis on etiquette, whether that’s reading or answering them. But, in spite of its obvious usefulness, you’d be hard-pressed to find professionals who are great at effectively using emails to communicate.

Having numerous emails to answer may lead to lax etiquette but is certainly no excuse. To this end, these 20 tips will help you improve and maintain business email etiquette.

Activate now the free trial to discover MailUp's potential.

From developing integrations to strategic support, from creating creative concepts to optimizing results.

1. Introduce yourself

Starting a conversation with someone on the other end with the assumption that they already know who you are doesn’t cut it. Your name and email address may look odd and out of place to a recipient.

To take care of this situation, let them know a bit about you with your details serving as a reminder.

2. Your email address should be professional

A huge dent in your business email etiquette is the use of personal email addresses. Many people who come across such emails immediately assume the sender is unprofessional or has little ability to keep things confidential.

3. Keep discussions public

Business emails shouldn’t be a household topic. This means they shouldn’t become a private topic that trends around the office or the Internet at large. Leave out the information you wouldn’t trust on a bulletin board.

4. Use professional greetings

You may need an essay writing services review if you can’t begin your business emails with the professionalism it deserves. Words like “hey” and “hiya” don’t look out of place with friends but for business, you might want to use “Hello“.

5. Seldom use exclamation marks

It’s pretty easy to assume the person on the other end of a business email is unprofessional and childish when they keep using exclamation marks. If you must, once is enough.

6. Be timely with responses

You don’t have to keep your beeper on so that you respond at breakneck speed. Assess the nature of the email and respond accordingly. A 24-48-hour timeframe works just fine. However, being prompt doesn’t hurt.

7. Keep confidential information secure

Do your best to keep such information confidential. No one wants details including their tax and other business information out there, especially if there’s potential to get to the wrong hands. Coupled with the legal implications, it makes you look tacky.

8. Never ’email angry’

Email correspondence doesn’t go away unless it’s deleted. This means your attitude and expressions when you deal with people including firing them, discussions about them or reprimanding them, will have consequences especially when anger is a factor.

9. Be clear and concise

Professional business emails should be clear and to the point. Having so many words that don’t drive home the point you’re trying to pass will confound the recipient. Numbers and visual representations help to explain your message.

10. Proofread everything

Go over your message before hitting the send button. That includes reading (out loud if you must) to spot contextual and spelling errors that convey different meanings.

11. Acknowledge emails

Acknowledging received emails shows how professional you are. It’s not only a nice etiquette to have but it helps you to stand out in an industry where few remember to be courteous.

12. Carefully attach

Once you’ve received clearance from a recipient that it’s okay to attach some documents (especially big ones), properly attach the document to the email. Some essay services know how to convey your thoughts and use the right tools to compress or zip attachments so that it fits with the recipient’s mailbox.

13. Avoid all-caps

If you’ve ever been shouted at or had a serious spat with a friend, then you know how it feels to receive an Having numerous emails to answer may lead to lax etiquette. Here are 20 tips that will help you improve your communication.. It goes against every form of business email etiquette to use this format to pass your message. Also, you’ll come across as confrontational.

14. Use ‘reply all’ sparingly

If every member ofthe email chain needs the information, using the ‘reply all’ feature comes inhandy. Other than that, not everyone on your list would appreciate the mail. Itbecomes harmful if the message is confidential.

15. Know your audience

Every business email should immediately indicate you know who you’re dealing with. Your command of the subject matter shows you understand the recipients and respond to them accordingly. If the recipient is formal, be formal and vice versa.

16. Don’t insult anyone

This applies toeveryone you’re sending emails to including vendors who fail to deliver andyour competitors. Stick to your agenda without putting anyone down.

17. Send a ‘thank you’ email after meeting a client

It’s always a touch of class to show a client how valuable they are and how good it felt meeting them in person. Again, you don’t have to wait to get back to your office before sending out an appreciative email. Let your message contain little points about what was discussed and how you enjoyed their presence.

18. Use templates for customization

There are many effective tools with which you can build templates. This will help you save your time on original emails. With such templates, you can have unique customization for your team, different clients and customers.

19. Always insert a signature

Replying to your email shouldn’t be difficult. That’s why you need a signature that helps the recipient keep in touch with you. Email signatures reveal more about you and your business especially when your address doesn’t carry such information. Also, you can learn how to include your social media information with essay shark.

20. Train your team

Training your team isa masterstroke and it helps you get ahead with much-needed business emailetiquette. Don’t assume they have it all figured out because it often takes oneemail to undo some great work. Once you have them trained, they’ll meet everystandard your company operates with.

Final Thoughts

Business emails are an extension of your company and a large part of your personality. Therefore, being organized and professional alongside these tips will help improve your business email etiquette.

Share this article

Susan Saurel

Susan Saurel is a passionate writer from Writix company. She is in love with traveling. Teacher of higher category, articles writer, Marketing Specialist, PM in an IT company in the past, lovely mom. She wants to share her experience and knowledge with readers and she has something to say, for sure.

    Subscribe to our newsletter